Practice Overview 

Our experienced team of professionals works with over 3,000 service businesses and has keen insight to the issues you face every day. We offer the technical resources of a large firm and the personal attentiveness of a small one. Which means the people who call on your business specialize in your industry and bring added value when addressing the issues you face – value that a generalist can’t deliver.

Does Customer Satisfaction Translate to Customer Loyalty for You?
Customer loyalty goes beyond measuring whether your service was prompt or reasonably priced – there is often an emotional driver as well that, among other things, measures whether or not your customers felt respected. Plante & Moran can help you build loyalty by focusing on your high impact customer loyalty processes such as product/service development, sales and marketing and customer service.

Is Your Tax and Audit Service Based Upon a Solid Plan?
Our senior people spend more time in the field. Couple that with the highest staff retention rate in the profession and it results in tax and audit services that are performed by experienced professionals who realize the importance – and impact – of a solid strategic plan on your success.

Where Will the Next Leaders of Your Company Come From?
We have sophisticated personnel assessment tools and leadership development programs to help you grow leaders from within or recognize them when they interview from the outside. We not only assess a candidate’s strengths and weaknesses, but also how well they will fit in with other members of your leadership team.

Someone Just Made an Unsolicited Offer for Your Company. Now What?
You deal with a tremendous amount of change – outside regulation, new competition, technological advancements – but are you prepared to handle what could be the biggest change of all? We can help you maximize value while assessing an offer to buy your company from several points of view – how it will affect your employees, your clients and, importantly, your goals.