Organizational Culture and Client Service are Keys to Plante & Moran Win
SOUTHFIELD, Michigan —
FORTUNE announced today that Plante & Moran, PLLC, the nation’s 12th largest certified public accounting and business consulting firm, has been ranked 44th on the 11th annual “100 Best Companies to Work For” list, and has been named to the list for the 10th consecutive year. The full list and related stories appear in the February 4 issue of FORTUNE, available on newsstands January 28 and at www.fortune.com
on January 22.
“From its inception, Plante & Moran has drawn the connection between client service and providing a caring and encouraging work environment in which staff are given the training, mentoring, and personal flexibility they need to grow,” said Bill Hermann, Plante & Moran’s Managing Partner. “These core values incent our staff to become exceptional ‘client-servers’ who drive great results, boost client satisfaction and promote successful and expansive long-term client relationships.”
In the ten years since Plante & Moran first appeared on the FORTUNE list, the firm has tripled its revenue and nearly doubled its number of staff, all while maintaining a culture that promotes staff development, retention, and focus on client service. The result is lower turnover as well as deeper and more strategic relationships between Plante & Moran and its clients which promotes unparalleled longevity and trust and drives exceptional client results.
“As a longstanding Plante & Moran client, I view Plante & Moran as a first-class organization whose culture emphasizes making staff happy, and that philosophy means my company receives excellent service,” said Bruce Graham, Executive Vice President and Chief Financial Officer of Fenton, Mich.-based Creative Foam. “Members of our Plante & Moran account team are genuinely happy people who take pride in their work. Plante & Moran’s exceptionally low turnover also means we’ve had the same account team members for a very long time, contributing to their status with our organization as trusted business advisors.”
Examples of initiatives illustrating Plante & Moran’s unique culture include:
– Plante & Moran doesn’t use the word, “employee” because it implies staff work for each other rather than with each other.
– Plante & Moran honors its staff members for a number of special events including anniversaries, weddings, the birth of a child and successful completion of the CPA exam. In addition, Plante & Moran’s team spirit, suggestion, and technology awards are presented to staff members annually.
– The firm conference, filled with humorous skits, is an annual one-day event attracting staff from all Plante & Moran office locations to announce promotions, share important firm happenings and results, and re-energize together.
About Plante & Moran
Plante & Moran is the nation’s 12th largest certified public accounting and business advisory firms, providing clients with financial, human capital, operations, strategy, technology, and family wealth management services. Plante & Moran has a staff of more than 1,600 professionals in 16 offices throughout Michigan, Ohio, Illinois, and Shanghai, China. Plante & Moran has been recognized by a number of organizations, including FORTUNE magazine, as one of the country’s best places to work.
About the FORTUNE list
To pick the “100 Best Companies to Work for”, FORTUNE works with Robert Levering and Milton Moskowitz of the Great Place to Work Institute to conduct the most extensive employee survey in corporate America. Of some 1,500 firms that were contacted, 406 companies participated in this year’s survey. Nearly 100,000 employees at those companies responded to a 57-question survey created by the Great Place to Work Institute, a global research and consulting firm with offices in 30 countries. Most of the company’s score (two-thirds) is based on the results of the survey, which is sent to a minimum of 400 randomly selected employees from each company. The survey asks questions related to their attitudes about the management’s credibility, job satisfaction and camaraderie. The other third of the scoring is based on the company’s responses to the Institute’s Culture Audit, which includes detailed questions about pay and benefit programs and a series of open-ended questions about hiring practices, methods of internal communications, training, recognition programs and diversity efforts, etc. After evaluations are completed, if news about a company comes to light that may significantly damage employees’ faith in management, that company may be excluded from the list.
Any company that is at least seven years old with more the 1,000 U.S. employees is eligible.