Information technology (IT) is an area that has received significant attention as an area of opportunity for achieving the benefits of outsourcing. The management of technology can be very time-consuming and complex. This is why many organizations use third party outsourcing firms to perform these functions so they can remain focused on their primary services to residents and reach accepted goals through the outsourcing process.
This paper was created to serve as a guide to the steps most commonly used by local governments making decisions about IT strategic sourcing. This includes knowing the best way to determine whether outsourcing all IT operations or a portion of IT operations is a helpful option for achieving cost reductions and service improvements. This report was authored by Dennis Bagley, Consulting Manger with Plante Moran’s government technology team and was published by the International City/County Management Association (ICMA)