If you know you need to innovate, but don’t know where to begin, you are like most of the financial institutions who responded to our 2012 Innovation Quotient Survey. This webinar will help you understand what the best-in-class innovators are doing to sustain their organizations and keep their customers happy.
Of course you are always focused on the security of your customers’ information, so how do you move ahead without compromising your goals of accuracy and access. Our technology expert will walk you through some alternatives.
We’ll also talk about customer engagement. Best-in-class innovators listen intently to their customer base. Our survey results say financial institutions aren’t as good at listening as they should be. Our guest consultant will help you explore possibilities to improve your relationships with customers.
Presenters | Raj Patel, Plante Moran’s noted speaker on technology issues for financial institutions, and Tim Holt of Profit Resources, Inc., a consultant for financial institutions and on the faculty of the American Bankers Association Stonier Graduate School of Banking. Moderator will be Michael Stearns, a risk management expert on Plante Moran’s financial institutions team.