For years, providers have used process improvement to achieve their goals for quality and patient satisfaction because those were the key drivers of accreditation and compliance. Going forward, however, they will need to predict and respond to ever-changing utilization patterns based on consumerism and value-based contracts.
Healthcare providers can learn from manufacturers who for years have been using lean engineering for efficiency and quality. Adapting the concept of “lean” can help providers offer cost-efficient service lines and sites of care, eliminate duplication, and create partnerships with outside entities to deliver services.
This webinar will help providers take a more strategic look at their businesses and begin to re-engineer them for success after reform. At the conclusion of this session, participants will be able to:
- Differentiate between process improvement and process re-engineering
- Identify and leverage their most effective and efficient service lines
- Identify and respond to their most unprofitable service lines
Presenters | Healthcare consultants Dan Carcioppolo and Tony Colarossi