Most ERP systems provide great improvements in information sharing, processing, and efficiency within a functional department; however, these benefits are rarely leveraged for internal or external customers, suppliers, and employees. The use of portals, integrated with the existing ERP system, allows access to real-time information and services that are both focused and relevant to the user and let the user interface directly with your organization. Increasing the speed of information sharing and permitting users to perform self-service transactions will allow organizations like yours to realize even greater efficiencies and returns from your ERP system.
At the conclusion of this webinar, participants will be able to:
- Understand the benefits of having a bidirectional interface with internal and external customers, suppliers, and employees
- Identify opportunities to improve communication and service transactions that will help your organization gain a competitive advantage
- Understand security considerations surrounding portals
Presenters: Kirstin van Duelmen and Stefanie Krause, consultants on Plante Moran’s ERP team.