Services dominate the world’s established economies and are becoming increasingly important in developing economies. Leaders understand embracing innovation is critical to capturing the increasing opportunities. Yet they grapple with what to do to maintain a competitive edge. In today’s business service industry, innovation may involve new solutions in the customer interface, new distribution methods, and novel application of technology in the service process, new forms of operation with the supply chain, or new ways to organize and manage services.
This webinar will describe the best practices for organizations that embrace innovation. In Plante Moran’s 2012 Innovation Quotient Survey, we heard from leaders of business service organizations about how they are managing the process of innovation, formal structure vs. happenstance, budget allocation for innovation, and protecting the intellectual property resulting from innovative developments.
At the conclusion of this session, participants will know:
- Best practices for embracing innovation in a business service organization based on results of the 2012 IQ survey
- How innovation influences development of new services and/or delivery processes for a service model
- Tips on managing the innovation process within a business service organization
Presenters | Kevin Flattery, a leader on Plante Moran’s business services team, Christa LaBrosse, a member of the firm’s team servicing the franchise industry, and John O’Connor, a leader on the firm’s software/technology team. Moderator will be Chris Jones, the leader of the firm’s service industry practice group.