Our service industry preparedness assessments address six critical business areas of the service industry: IT, customer relationships and demand, services and supply chain, cash flow and liquidity, leadership, and cybersecurity. Take our assessments, and find out what you’re doing well, what you can improve, and what you may not have even considered.
COVID-19 and the service industry: Six assessments to gauge your crisis preparedness
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IT assessment: Can your IT infrastructure support you through COVID-19 disruption?
A weak IT infrastructure can hinder your COVID-19 crisis navigation. Your technology should be robust enough to support remote work when needed, smart enough to support your decision-making, and secure enough to protect you from cybercrime. You’ll also need the right team to keep your technology running smoothly. Take our assessment to evaluate your IT strength and find out where you need to devote additional resources.
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Customer relationships and demand assessment: Can you still meet client needs?
A critical factor in successful crisis navigation is minimal disruption to your customer service. Are you still meeting your commitments? If so, how long can you keep that going? Does your staff know how to answer COVID-19-related business questions? How are you positioned compared to the competition? Take our assessment to gauge your ability to continue successful operations amid the disruption.
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Services and operations assessment: Can you minimize interruptions?
The unprecedented impact of COVID-19 is causing a disruptive domino effect in supply chains around the world. In this environment, you’ll need to pivot and adapt at a moment’s notice. Do you know what are your highest-priority products and services? Are you in contact with your core suppliers and customers? Have you taken the right steps to keep on-site operations as safe as possible? Take our assessment to patch any holes in your preparedness plans.
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Liquidity assessment: Do you have enough cash to weather the storm?Good leadership requires confidence in your company’s financial health, and in times of uncertainty, liquidity is one of the best measures you have. This assessment will help you measure your company’s liquidity confidence in this time of major disruption. Take our assessment to better understand your commitments, credit, cash flow, and other potential risks.
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Leadership assessment: Are you setting the right tone at the top?Your organization is built on people. You may need to modify protocols for communication, hiring, and more. Leadership can set examples, share best practices, and offer new resources — especially for those concerned about safety on site or working remotely unexpectedly. This assessment will help you measure your flexibility and agility in supporting your teams.
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Cybersecurity assessment: Are you protected from hackers?Your teams are working remotely. Your IT assets — user interface, network, data, etc.— need to be cyber-safe, whether your team is on site or remote. Is your organization’s cybersecurity strong enough? If you’re a cybersecurity leader in your organization, take our assessment to gauge your confidence during the COVID-19 outbreak.
