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Case Study

IT roadmap helps Midwestern health plan develop a data analytics strategy

May 14, 2018 / 2 min read

Medicaid health maintenance organization enhanced their data analytics capability with a strategic IT roadmap focused on developing people, optimizing processes, and leveraging technology.

The challenge

The health plan was experiencing growing pains after expanding their member base and provider network. In an industry reliant on managing enormous volumes of data, they were challenged to mature their data analytics capability at the same pace of the business.

The health plan discovered data errors in reports and their IT team was concerned with inconsistent and undocumented processes. After persistent turnover on their data analytics team and a mounting analytics backlog, the health plan knew they needed a clearer IT roadmap and data analytics strategy to mitigate risks to their business and generate greater value from their data.

The solution

Along with the health plan’s leadership, we collaboratively identified focus areas in which to assess the plan’s IT and data analytics maturity. Our team reviewed the health plan’s overall IT operations and performed an assessment of their data analytics capabilities, which spanned people, processes, and technology.

The benefit

The health plan was able to design a practical, strategic roadmap to improve its IT service delivery and generate greater value from its data. The new organizational structure improved collaboration between their data analytics team and other IT and business staff. By including staff in the solution, we helped improve their organizational culture. Their new data management processes shift analytics staff time from break-fix activities to more strategic, value-added tasks, which also increase staff fulfilment.

Most importantly, the strategic IT roadmap has allowed the health plan to mitigate critical risks in their data analytics and reporting processes while strengthening end-user confidence in their data. Their efforts have fostered a data-driven culture for continued success and growth.

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