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Are you ready to comply with Michigan’s MLTS E911 legislation?

October 1, 2019 / 4 min read

Michigan’s new regulations for multiline telephone systems and emergency calls go into effect in 2020. With varying deadlines, requirements, and exemptions, compliance may be complex. We break down the key aspects for you.

Michigan’s long journey toward more stringent legislation on enhanced 911 (E911) emergency calls is nearing completion. With the adoption of Public Act 30 of 2019 on June 25, 2019, organizations operating Multi-Line Telephone Systems (MLTS) now have information on compliance requirements, and when they must comply. The new regulations are complex and loaded with varying deadlines, definitions, and exemptions. So what do you need to know to ensure that your organization can comply in a timely manner? We unpack the new regulations to give you some clarity.

A little background

The intent of the new regulations is to provide emergency responders with more specific location information than a simple address in case they’re responding to a call at a large facility. The regulations will apply to any “workspace” larger than 7,000 square feet with a compliance deadline of Dec. 31, 2020; a workspace is defined as the physical building area where work is normally performed, measured by net square footage. The originally proposed legislation included any facility with an area greater than 7,000 square feet, but the enacted version more clearly defines those spaces within a facility that must be considered.

The regulations will apply to any “workspace” larger than 7,000 square feet with a compliance deadline of Dec. 31, 2020.

What specific location information must be reported?

The answer varies, depending on certain aspects of the facility in question as detailed below. Generally, it’s defined within the legislation as a location to which a 911 emergency response team may be dispatched, and the caller quickly located, that’s not more than 7,000 square feet as identified by:

What must be reported?

When facilities with only a single building are considered, reporting requirements are fairly straightforward. The only variable to consider is the number of floors in the building. In all instances, the street address and specific location of the communications device must be reported. Facilities with multiple floors must additionally report the building floor number. Note that these apply to single buildings with over 7,000 square feet of workspace, with their own street address on a single contiguous property.

When facilities with multiple buildings served by the same MLTS are considered, similar requirements apply with some additional complexity. The MLTS must systematically report the street address (including unique address if there are difference addresses for each building), unique building identifier, and specific location of the communications device. Building floor numbers must also be reported for any structure with multiple floors.

E911 exemptions

The regulations allow for certain specific exemptions to the requirements detailed above:

What about Kari’s Law?

While not necessarily a component of the Michigan regulations, Kari’s Law is a federal regulation that must be considered as well. Any MLTS equipment that’s manufactured, imported, sold, leased, or installed after Feb. 16, 2020, must be capable of enabling its users to dial 911 directly without having to dial a prefix.

E911: Key implementation considerations

If you operate in a facility that’s subject to these regulations, planning for compliance can be very challenging.

“If a caller on the MLTS couldn’t speak, would an emergency responder be able to find them based on the information the system automatically provides?” 

For additional implementation questions or assistance, please contact our technology consulting team today.

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