Forging closer supplier-customer relationships

Strong relationships drive supply chain resiliency

Strong commercial relationships between customers and suppliers drive long-lasting mutual benefits, and recent supply chain disruptions prove resilient relationships have never been more critical. As supply chains become more complex, with more frequent disruptions, partnerships with strong end-to-end communication help customers and suppliers better navigate market turbulence. Our experts will help you understand what stakeholders want from you and what you can do to improve commercial relationships. We can conduct surveys from all points of view of the supply chain, including voice-of-the-customer or voice-of-the-supplier studies, and then help turn that feedback into actionable steps. Read on to learn more or contact our experts.

We know that using honest feedback from surveys to facilitate improvement reduces friction and unintended costs along the supply chain. That’s why, in addition to other industry studies, Plante Moran offers the widely quoted industry benchmark, the Working Relations Index® (WRI®) Study, which allows suppliers to provide confidential feedback to the Big Six North American OEMs. For more information on the WRI or to participate, reach out to our team.

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June 17, 2024

2024 WRI® Study results: Stronger relationships bring major advantages

Stronger relationships between OEMs and suppliers create major benefits for both parties. Here’s how the top 6 automakers are rated by their suppliers and why.
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Get actionable feedback from suppliers and customers

Do you understand how your supply chain partners view you? How can your business grow and improve with the benefit of smoother supplier and customer relationships with better communication? In addition to our WRI® Study, our experts can provide several services to help you understand what stakeholders want from you and what you can do to improve commercial relationships.

What’s now, what’s next: Exclusive data and insights