Strong commercial relationships between customers and suppliers drive long-lasting mutual benefits, and recent supply chain disruptions prove resilient relations have never been more critical. As supply chains become more complex, with more frequent disruptions, partnerships with strong end-to-end communication help customers and suppliers better navigate market turbulence. To measure the health of supply chain collaboration and purchasing organization effectiveness, Plante Moran offers the Working Relations Index® (WRI®) Study to capture the supplier’s voice accurately. Suppliers can also use the methodology to survey and capture the voice of their customers.
The WRI® Study is a proprietary methodology that examines the strength of trust, communication, assistance programs, and mutual profitability with your suppliers. The survey also captures friction and unintended costs between purchasing, commercial groups, and other functions. Our voice-of-the-customer and voice-of-the-supplier studies allow customers and suppliers to survey the companies they work with confidentially and anonymously.
The Plante Moran team and WRI® methodology work to reduce business costs and improve new technology commercialization. Our experts interpret this honest feedback and work with you to facilitate improvement. We can also explore the top-of-agenda issues through customized questions such as ESG, working with startups, and more. Read on to learn more or contact our experts.