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Client Satisfaction: Fulfilling promises

February 20, 2023 Article 1 min read
We promise our clients they’ll work with an intimate team with access to all our experts. We promise to care about them personally and strategically plan for their future. How do we deliver?

We set high standards for the client experience we provide, and then work to consistently exceed those expectations. Part of that is asking for feedback. Using an independent third-party vendor, we ask our clients, “Are we delivering on our promises?” Their answer? Yes.

  • 97% of our clients agree we deliver on our promises.
  • 98% of our clients would recommend us to others.
  • 96% of our clients reported that we exceed their expectations.

We attribute these results to the relationships we build and our dedication to:

  • Seamless service. Because we take the time to get to know your business at a deeper level, we can anticipate your needs and assign the right professionals to meet them. And, through our “one-firm” firm model — which prioritizes client service by eliminating practice- or office-level profit centers — you receive the collective power of the entire firm. You’ll have easy access to the expertise you need, regardless of location.
  • Personal touch. We’re known for more than just technical excellence. We go beyond a professional transaction to provide a personal experience and build lasting relationships. Our clients can navigate their challenges with confidence knowing we’re looking out for them.
  • Future-focused expertise. We’re always thinking about your future. Our experts are heavily involved in their industries at a local and national level. By staying up to date on the latest regulations, market trends, and more, we provide innovative solutions for today and beyond.

Want to experience the Plante Moran service model for yourself?

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