In the latest SAA Industry Insight video, Dave Andrea, a principal in our strategy and operations practice, discusses key insights from the 2020 North American Automotive OEM-Supplier Working Relations Index® (WRI®) Study. The study is a comprehensive annual survey that examines the working relations between Tier 1 suppliers and their North American-based OEM customers from the suppliers’ perspective.
In addition to communication — particularly consistency and barriers to it — Dave highlights trust: what it is in a business relationship, how to improve it with suppliers, and the three key components of business-to-business trust.
